1. Warranty and returns
- Return conditions: products with manufacturing defects — wrong specification, torn seals, thickness not as committed, or not meeting the agreed technical standards.
- Notification period: within 07 days of receiving the goods.
- Resolution: defective products are recalled and replaced 100% free of charge, or refunded according to the joint inspection report.
2. Payment
- Business customers and large orders: flexible payment terms under the contract agreed by both parties.
- Method: bank transfer to the company account stated on the order or contract.
3. Delivery
- On-time delivery: we commit to the delivery schedule agreed in the order or contract.
- Coverage: door-to-door delivery across Vietnam.
4. Customer data privacy
Information you submit through our website forms (name, phone number, company, email, requirements) is used by Tan Dai Phu only to contact you with advice and quotes, and is never shared with third parties.
For any questions about our policies, please call our hotline +84 907 789 037.